Terms and Conditions

Conditions of use

Conditions of using our website

1. This website promotes the business referred to on it. In these conditions, we will refer to this business as the ‘Advertiser’.

2. A wide range of intellectual property rights are used in and relating to this website, including:

a. the trade marks and logos of the Advertiser;

b. the design, text, graphics and other content of the web pages on this website, together with all the web addresses associated with those web pages; and

c. all the software used in relation to this website.

3. The Advertiser is either the owner or the authorised licensee of these intellectual property rights.

About these conditions

4. If you access or use any part of this website you agree to these conditions. If you do not want to agree to these conditions, do not access or use this website.

5. We may change these conditions at any time without giving you notice. Please check these conditions from time to time for any changes. By continuing to use the website you agree to all the changes we make to these conditions.

Using this website

6. We collect and use information in line with our Privacy Policy. By using this website, you agree to the way in which we collect and use your information.

7. You cannot use this website:

a. for any unlawful purpose;

b. to send spam;

c. to harm, threaten, abuse or harass another person, or in a way that invades someone’s privacy or is (in our reasonable opinion) offensive or is unacceptable or damaging to us, our customers or suppliers;

d. to create, check, confirm, update or amend your own or someone else’s databases, records, directories, customer lists, mailing or prospecting lists;

e. to tamper with, update or change any part of the website;

f. in a way that affects how it is run;

g. in a way that imposes an unreasonable or disproportionably large burden on us or our suppliers’ communications and technical systems as determined by us; or

h. using any automated means to monitor or copy the website or its content, or to interfere with or attempt to interfere with how the website works.

Website Offers

8. Offers displayed on our website are for the use of private individual’s vehicles unless stated otherwise as “Business Offers”. The registered driver of the vehicle must be the person redeeming the offer.

9. Only one offer may be redeemed during each visit to the garage, offers may not be used in conjunction with one another.

10. The offers on the website are only available to customers who mention the offer they would like to redeem when they book the vehicle in for repairs or services. All and any offers must be pre booked to be deemed redeemable.

12. “Free Local Delivery and Collection” applies only within a specific area defined in the attached map.

13. Bromley Garage Services reserve the right to refuse redemption of any offer if it is deemed that providing the offer would be detrimental to the operation of the business.

14. Discounts are offered against the full retail value of the service or product only.

15. Every effort will be made to complete the offer being redeemed; we reserve the right to re book the vehicle in at a future date to complete any additional work that couldn’t be completed during the initial visit.

16. Estimates on vehicle accident repairs will be carried out free of charge either on site at Bromley Garage Services or within our “Free Local Delivery and Collection” area stated on the attached map.

17. When Bromley Garage Services reward customers for Feedback the company reserve the right to only reward positive and constructive feedback. Complaints will be dealt with as set out in our company policy, and complaints that are not upheld shall not be deemed eligible for reward. No abusive comments will be eligible for reward.

Loyalty Card Customers

17. Loyalty Cards are provided to customers of Bromley Garage Services at the discretion of the company. Customers may be refused a Loyalty Card at any time for any reason and Bromley Garage Services reserves the right to cancel any existing Loyalty Cards without prior notice.

18. Loyalty Cards are registered to specific customers and not their vehicles. The customer that the Loyalty Card is registered to must be present to redeem or collect any Loyalty Card associated benefits.

19. Loyalty Cards are issued by, and remains the property of Bromley Garage Services Ltd. Bromley Garage Services Ltd reserves the right at all times in its absolute discretion and without notice not to issue Loyalty Cards and to either amend these Terms or on reasonable notice to terminate, withdraw or cancel Loyalty Cards (and/or any points which may have been collected).

20. The Loyalty Card is a loyalty card and is not and cannot be used as any form of credit card, guarantee card or proof of age or identity.

21. Some promotional offers may not be able to be used in conjunction with the Loyalty Card Points issue rates, this will be at the discretion of Bromley Garage Services Ltd.

24. Whilst your Loyalty Card does not have a fixed expiry date, if you have not used your Loyalty Card to make a purchase for 12 months or more, your Loyalty Card may be cancelled and any remaining points on it will be lost. You will be able to obtain a replacement Loyalty Card.

25. In all cases where Bromley Garage Services will carry out work, products and services in exchange for Loyalty Card points it is at the sole discretion of the company to decide how much work can be redeemed for the collected points.

26. 1 Loyalty Card point is rewarded when the customer spends one full hours labour in either the mechanical or bodyshop department. The minimum number of points needed to be able to redeem them against an offer is 7 points (unless otherwise stated by Bromley Garage Services who reserve the right to make offers relating to Loyalty Card points at any time).

27. Loyalty Card points can only be redeemed against services offered in the Loyalty Card Program unless Bromley Garage Services state otherwise.

28. Loyalty Card Customers may be invited to enter competitions, those customers must be active and have made a purchase at Bromley Garage Services within the previous 12 months or have a vehicle booked in for services.

Disclaimers

29. You use the website at your own risk.

30. You should not rely on the website for advice.

31. As far as the relevant laws allow, we do not guarantee that:

a. there will be no problems with how you use the website; or

b. the computer or server you use to log on to the website is free of viruses or other harmful programs.

Limits to our liability

32.There is no limit to what we and the people who provide our services will be liable for if someone dies or is injured because of our negligence or because we have committed fraud.

33. Under no circumstances will the Advertiser, the owner or operator of this website, or any of their group companies, employees, officers or agents, or any other organisation involved in creating, producing, maintaining or distributing the website be liable for any loss of:

a. profits;

b. business or business opportunities;

c. savings you expect to make;

d. goodwill;

e. use of, or corruption to information; or

f. information.

34. If we do not keep to these conditions, they will only be liable for losses you have suffered as a direct result. We are not liable to you for any other losses whether such losses are because we have not kept to our obligations or contract, because of something we have done or not done in negligence, due to defamatory statements or liability for a product or otherwise as a result of:

a. using or relying on the website;

b. not being able to use the website;

c. any mistake, fault, failure to do something, missing information, or virus on the website or if it does not work properly because of incidents outside of our control such as (but not limited to) interruptions to communication and networks and circumstances beyond our control;

d. theft, destruction of information or someone getting access to our records, programs or services without our permission;

e. goods, products, services or information received through or advertised on any website which we link to from this website; or

f. any information, data, message or other material which you email, post, upload, reproduce, send, or otherwise distribute or receive using the website.

The whole agreement

35. These conditions make up the whole agreement between you and us in how you use the website. If a court decides that a condition is not valid, the rest of the conditions will still apply.

The law

36. The laws of England and Wales apply to your use of the website and these conditions. We control the website from within the United Kingdom. However, you can get access to the website from other places around the world. Although, these places may have different laws from the laws of England and Wales, by using the website you agree that the laws of England and Wales will apply to everything relating to you using the website and you agree to keep to these laws. We have the right to take you to court in the country you live in.

© All rights reserved.

• information about your computer and about your visits to, and use of, the website (including your IP address, approximate geographical location, browser type, referral source, length of visit and number of page views);
• if you call the Advertiser, your phone and/or mobile phone number and the time, date and day of the week and length of your call; and
• any other information you may provide to the provider of this site.

c. Using cookies or other on-device storage

Cookies are information files stored on your computer that help websites remember you. Cookies are used on this site to collect information. For more information on how we use cookies and how to opt out of using them, please read section 6 – Using cookies on this website and how you can reject them.

2. How information collected is used

a. When you use this website

When you use this website, information is collected. It will be used for the purposes set out in this privacy policy.

b. Customisation of this website and advert targeting

The information collected when you use this website may be used to build up a picture of your interests. This information may be used to try to make sure that when you visit or use the website, you don’t miss offers and information that might interest you. This is called advert targeting.

c. Tracking how the website is used

Information may be collected about activity on the website, or other organisations may be used to collect it and to share it. This information is used to:

• analyse statistics;
• track pages and paths used by visitors to, or users of, the website;
• target the adverts or offers, such as banners, on the website and on the websites of other organisations; and
• track the use of the internet banner adverts and other links from marketing partners’ websites to this website.

For these purposes, the information on the path you take to get to the website and on some of the pages you visit or use through the website, using cookies, web beacons and other on-device storage will be retained. You cannot be personally identified from the information that is collected on this website. For information about web beacons, or the organisation used (including how to decline their cookies), please read section 6 – Using cookies on this website and how you can reject them.

d. Analysing call volumes

If you call the Advertiser using the number featured on the website, we may record your phone number, the time, date, day of the week and length of the call and certain details about whether the call was answered or not. This information will be shared with the Advertiser and used to analyse the effectiveness of the website.

3. Disclosure of your information

Your information may be passed to one or more of the following organisations:

a. the Advertiser;

b. data processing companies, mailing houses and other third party suppliers; and

c. government and enforcement agencies and the police.

Occasionally, this may involve sending your information outside the European Economic Area. For more information, please read section 4 – Where your information is processed.

Every now and again, requests are received for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your information, it will be provided to the organisation asking for it.

4. Where your information is processed

When your information is used as described in section 2 – How information collected is used, this may occasionally involve sending your information outside the European Economic Area (EEA). Where this is done, appropriate steps are taken to protect your information. By using this website, you agree that your information may be transferred, stored and processed outside the EEA.

5. How your information is kept secure

The security of information is taken very seriously. Technology and security policies are in place to protect the information held.

6. Using cookies on the website and how you can reject them

1. A cookie is a piece of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are and information about your visit. Cookies can help to display the information on a website in a way that matches your interests. Most major websites use cookies. Two types of cookies may be used on this website.
2. The first type is a ‘session-based’ cookie. This means that it is only saved on your hard disk for the time you are using the website. Within the website these cookies are used to understand how users navigate through the web site.
3. The second type of cookie used stays on your hard disk for up to five years. This ‘persistent’ cookie helps the number of different people coming to the site be understood, rather than the total number of times the site is used. Without the persistent cookie, if you visited the site once each week for three weeks you would be counted as three separate users. On the website, these cookies are used to manage the adverts shown to visitors and to make sure that each visitor doesn’t see the same advert too often, as well as understand how frequently you use the website and any services provided on the website.
4. Your personal information is not stored in either type of cookie. Cookies are only used to analyse the effectiveness of the website and to help make the website better for users.
5. If you do not want a website to create a cookie on your computer, most web browsers provide the option to disable them. However, the website may not work properly if you reject the cookies.
6. If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium’s website or visit the Interactive Advertising Bureau’s website.

Personalised Advertising

Some websites use cookies to allow the display of personalised adverts across third party websites, based on your browsing history. These cookies contain no personally identifiable information, and are solely for the purposes of displaying the most relevant adverts to you. For details on behavioural targeting and how to opt-out, please visit youronlinechoices.com/uk.

Web beacons

A web beacon – sometimes called a clear GIF (Graphics Interchange Format) or page tag – is an invisible image file installed on some of the pages. When your computer downloads this image, some information about the page that you and your computer are viewing is recorded. The information does not identify you (for example, it does not include your name or email address)….Web beacons help provide a better service to you by allowing an understanding of which areas of the site are more popular with visitors than others. Web beacons are not used to collect any personal information about you, but they allow a build up of general information about how people use this site. Certain pages on the website may also contain web beacons put in place by the advertising agencies so that a measure can be made of how useful the advertising is on other websites. Web beacon files let the agency recognise a unique cookie on your web browser, which in turn means a learning of which adverts bring users to the website. The web beacon only records a limited amount of information that includes the cookie number, the page ID and the time and date you accessed the page. It does not contain your name, address, telephone number or email address.

7. How changes to this privacy policy may occur

This privacy policy may be updated from time to time so you may want to check it each time you visit the website.

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